Yonghe Healthcare™️ respects your personal privacy, safeguards your personal privacy, and strictly complies with the provisions of Chapter 486 of the Laws of the Hong Kong Special Administrative Region, the Personal Data (Privacy) Ordinance. At the same time, this policy is established to explain to you how Yonghe Healthcare™️ collects, uses, discloses, and retains your personal data.
When you apply to use our services, we may assess and verify your personal information. In some cases, we may use generally accepted methods to verify the information you provide, or check the information we have previously stored. In addition, we may request you to provide original copies of your personal identification documents and/or proof of address, etc., and we will only use your services after verifying that the relevant information is correct.
The types of personal data we collect will depend on the nature of your transaction with us. We may collect your personal data:
A. When you register as a member using this mobile application;
B. When you register to use or enter information into any of our interactive services (e.g., our blogs and forums);
C. When you use this website to register for any of our events;
D. When you use this website to purchase treatments and services from us; and
E. When you use this website to contact us.
We may collect your personal data from other sources, either ourselves or through any of our subsidiaries, associates, affiliates, and/or companies jointly controlled by our ultimate holding companies (the "Group Companies"), including:
A. Directly by you;
B. When you browse other websites operated by the Group, use services or products provided by us or the Group, or shop from us or the Group; and
C. Available sources of business information.
We may collect your personal data from other sources, either ourselves or through any of our subsidiaries, associates, affiliates, and/or companies jointly controlled by our ultimate holding companies (the "Group Companies"), including:
A. Household registration information, including your name, title, contact number (mobile phone), postal address, and email address;
B. Payment details, transaction information, and credit card details (if you purchased treatments or products from us);
C. Your correspondence with us; and
D. Your contact information regarding your personal or professional interests, demographics, experience with and preferences regarding our products and services, so that we can provide you with further information about our products and services.
All information we collect about you, and information collected about you by our group companies, may be combined with other information about you held by us or any of our group companies. Please note that most of the goods and services, information, marketing and promotional materials offered on our website are not intended for minors under the age of 18. If you are under the age of 18, you must obtain the consent of your parent or guardian before providing us with any of your personal data.
As our customer or a visitor or user of our website, you may need to provide us with personal data when applying for and/or continuing to use any services and/or products. If the personal data you provide is incomplete or inaccurate, we may be unable to provide you with or continue to provide the services you require. We will always keep your personal data confidential. Our policies and practices regarding the collection, use, retention, disclosure, transfer, security, and access to personal data are in full compliance with the provisions of this regulation and this statement.
The types of personal data we collect will depend on the nature of your transaction with us. We may collect your personal data:
A. To provide you with various products and services, marketing and promotional materials, event information, and online shopping options from us and/or our group companies;
B. To handle and follow up on service calls, inquiries, and complaints;
C. To contact you and respond to your inquiries or requests regarding administrative notices and communications related to your use of this website;
D. To assist in our future marketing objectives and/or the development of joint promotional activities with third parties;
E. To verify the identity of users of this website; and
F. To obtain statistics about our users to analyze website usage and help it develop further.
While you are not obligated to provide the materials or information requested on this website, if you choose not to provide the materials, we may not be able to provide you with our company or group company's products and services, information, and marketing and promotional materials.
We will not sell or rent your personal data to any third party, or transact with any third party regarding your personal data. We may disclose your personal data to other persons in the following circumstances:
A. Any third-party product and service providers who have been officially authorized by us to use your personal data to assist in our business development. Our third-party providers will be bound by contracts and must use your personal data in accordance with the terms of our service agreements with them and all applicable laws and regulations in the territories in which the third-party providers operate;
B. Representing our agents in our business operations;
C. Our group companies allow you to obtain information on products and services offered by us or our group companies, and/or allow us and our group companies to provide products and services to each other in our respective businesses;
D. In situations where we need to protect and defend our rights and property;
E. Where we believe we must do so to comply with applicable laws and regulations; and
F. Where we deem it necessary to maintain and improve our services.
Protecting the personal data collected from you is a top priority for us. We continuously strive to ensure that your personal data is protected from unauthorized access. We have implemented appropriate electronic and administrative measures to safeguard, protect, and ensure the security of your personal data.
Our headquarters are located in Beijing. Your personal data may be accessed by us in Beijing or other parts of the world, or transferred to any of the third-party companies mentioned above and accessed by those third parties. All personal data you provide will be encrypted and transferred to our servers or servers of our officially authorized third parties. Such personal data may only be accessed by us or our authorized third-party personnel, who will be instructed to comply with the terms of this Privacy Statement when accessing such personal data.
While we will do our utmost to protect and ensure your personal data, we cannot guarantee the security of your personal data transmitted over the Internet or any telecommunications network, and you must bear any risks associated with transferring your personal data to us.
You may request to review and modify your personal data stored in our records at any time. If you wish to exercise your rights, or if you have any questions, please contact the customer service manager of one of our branch offices. If you wish to review or modify your personal data, we may require you to provide detailed personal information to verify your identity. We will endeavor to respond to your request within 10 business days. According to Section 28 of the Ordinance, we may charge you a reasonable fee for this purpose.
To view our Privacy Policy statement, please contact our Customer Service Manager.
Yonghe Medical™ Inquiry Hotline: (852) 2201 0606